Luxury Retail Associate Manager: Client Experience Leader

TUMI; Wrentham (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

Employee Assistance Program (EAP)

401(k) with a company match

Incentive program eligibility

Job summary

TUMI is seeking an Associate Manager to join our Retail team in Massachusetts. You will create a client experience that reflects our brand ethos, build lasting client relationships, and drive sales through outstanding service.

The ideal candidate demonstrates a passion for luxury travel lifestyle markets, leads by example, and thrives in a fast-paced environment that rewards initiative, teamwork, and results. Growth opportunities and competitive benefits accompany this role.

Qualifications

• Strong sales and client experience in luxury markets.
• Ability to lead by example and train others.
• Flexibility to work nights, weekends, and holidays as needed.

Responsibilities

• Meet and exceed personal sales and KPI goals (conversion, DPT, UPT, Client Data Capture).
• Display initiative, plan and prioritize, and drive positive change.
• Coach and develop store team; assist with quarterly personal development goals.
• Communicate effectively with team and customers; maintain ethical conduct.
• Ensure visual merchandising aligns with brand guidelines and delivers a superior client experience.

Skills

Sales

Customer Service

Leadership

Time Management

Job description

TUMI is seeking an Associate Manager to join our Retail team in Massachusetts. You will create a client experience that reflects our brand ethos, build lasting client relationships, and drive sales through outstanding service.

The ideal candidate demonstrates a passion for luxury travel lifestyle markets, leads by example, and thrives in a fast-paced environment that rewards initiative, teamwork, and results. Growth opportunities and competitive benefits accompany this role.