Luxury Retail Sales Support Specialist - Flexible Schedule

Coach; Merrimack (NH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Commuter benefits

Job summary

Coach is seeking a Sales Support Associate to be a welcoming brand ambassador in our Merrimack store. You will assist customers, maintain a polished sales floor, and support the flow of merchandise from receipt to point of sale.

In this role you will operate POS systems, handle transactions, restock, and participate in visual merchandising while delivering exceptional service to every guest. The position requires flexibility for evenings and weekends.

Qualifications

• Minimum 1 year of retail experience, preferably luxury.
• Knowledge of fashion trends and market competition.
• Experience with cash registers and basic computer skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trend knowledge

Cash handling

POS systems

Basic computer skills

Communication skills

English proficiency

Tools

POS systems

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to be a welcoming brand ambassador in our Merrimack store. You will assist customers, maintain a polished sales floor, and support the flow of merchandise from receipt to point of sale.

In this role you will operate POS systems, handle transactions, restock, and participate in visual merchandising while delivering exceptional service to every guest. The position requires flexibility for evenings and weekends.