Luxury Brand Sales & Support - Flexible Schedule

Tapestry, Inc.; Westlake (OH); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to be a brand ambassador on the sales floor, greeting clients, assisting at the cash wrap, and ensuring stock is well organized from receipt to POS. You will support visual merchandising and stockroom processes to keep the store welcoming and efficient.

The role requires at least one year of retail experience, strong English communication, attention to detail, flexibility to work nights and weekends, and a professional, customer‑focused mindset.

Qualifications

• Retail experience, preferably in luxury or high-end environments.
• Knowledge of fashion trends and market competition.
• Strong English language proficiency.
• Excellent communication and customer service skills.
• Ability to lift up to 25 lbs and handle duties on the sales floor.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Attention to detail

Multitasking

English proficiency

Tools

Cash registers

Mobile POS

iPad / laptop

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to be a brand ambassador on the sales floor, greeting clients, assisting at the cash wrap, and ensuring stock is well organized from receipt to POS. You will support visual merchandising and stockroom processes to keep the store welcoming and efficient.

The role requires at least one year of retail experience, strong English communication, attention to detail, flexibility to work nights and weekends, and a professional, customer‑focused mindset.