Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); San Juan (PR); On-site; USD 19,000 - 25,000; Full time

Job summary

Coach is seeking a Sales Support Associate to help drive store success with warm, professional customer interactions and precise cash-handling at the register. You will support stock flow, assist with merchandising, and ensure a welcoming shopping floor.

Ideal candidates have retail experience, strong English communication, and the ability to multitask in a fast-paced environment. This role may require evenings, weekends, and peak season availability.

Qualifications

• Minimum 1 year of retail experience, preferably luxury.
• Knowledge of cash registers and basic computer skills.
• Strong English communication and customer service skills.

Responsibilities

• Greet clients warmly and provide personalized assistance.
• Operate the POS accurately and maintain cash wrap organization.
• Promote gift cards, capture customer information where permitted.
• Receive shipments, organize stockroom, and support merchandising updates.
• Assist customers on the sales floor and coordinate with team as needed.
• Maintain housekeeping and follow Loss Prevention guidelines.

Skills

Retail experience

Cash handling

Customer service

English proficiency

Tools

POS systems

Mobile POS

iPad / Laptop

Price release sheets

Job description

Coach is seeking a Sales Support Associate to help drive store success with warm, professional customer interactions and precise cash-handling at the register. You will support stock flow, assist with merchandising, and ensure a welcoming shopping floor.

Ideal candidates have retail experience, strong English communication, and the ability to multitask in a fast-paced environment. This role may require evenings, weekends, and peak season availability.