Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Somerville (MA); On-site; USD 22,000 - 32,000; Full time

Job summary

Coach is seeking a Sales Support Associate to contribute to the store's success through warm, professional service at the cash wrap and a well-maintained sales floor.

The role emphasizes accurate handling of product flow from receipt to point of sale, stockroom upkeep, and support for visual merchandising. You will also engage customers with confidence, helping drive sales and brand experience.

Qualifications

• 1+ year of retail experience or equivalent education/experience
• Knowledge of fashion trends in the luxury retail market
• Familiarity with cash registers and basic POS systems
• Strong attention to detail and organizational skills
• Able to multitask in a busy environment
• Excellent communication and customer service skills
• Comfortable working in a fast-paced setting
• Proficient English language skills (global store standard)

Responsibilities

• Greet clients warmly and provide personalized assistance
• Act as a brand ambassador in-store and in the local market
• Operate POS and maintain cash wrap organization in accordance with policy
• Suggest add-on products, promote gift cards, and collect customer data where permitted
• Receive, process, and organize shipments; maintain stockroom and visual merchandising
• Maintain stock levels, replenish floor stock, and update merchandising displays
• Support sales floor activities and collaborate with team and management
• Maintain store cleanliness and adhere to Loss Prevention guidelines

Skills

Retail experience

Fashion trends knowledge

Cash register systems

Attention to detail

Multitasking

Customer service

Fast-paced environment

English proficiency

Job description

Coach is seeking a Sales Support Associate to contribute to the store's success through warm, professional service at the cash wrap and a well-maintained sales floor.

The role emphasizes accurate handling of product flow from receipt to point of sale, stockroom upkeep, and support for visual merchandising. You will also engage customers with confidence, helping drive sales and brand experience.