Luxury Retail Sales Support Specialist

kate spade new york; Ontario (CA); On-site; USD 42,981,000 - 62,323,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid maternity/paternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to contribute to store success by delivering exceptional service, handling POS transactions accurately, and maintaining an organized sales floor. You will engage customers, assist with product knowledge, and support stock and merchandising activities.

This role requires retail experience, strong communication, and the ability to multitask in a fast-paced environment while upholding brand standards and loss prevention guidelines.

Qualifications

• 1+ year of retail experience, preferably luxury retail service.
• Strong customer service and communication skills.
• Knowledge of cash handling and POS procedures.
• Proficiency with basic computer tools and POS devices.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Maintain stockroom cleanliness and execute merchandising updates.
• Support sales floor activities and respond to customer requests.

Skills

Retail experience

Customer service

Cash handling

POS operations

English proficiency

Tools

Cash register systems

Mobile POS

iPad / laptop

Job description

Coach is seeking a Sales Support Associate to contribute to store success by delivering exceptional service, handling POS transactions accurately, and maintaining an organized sales floor. You will engage customers, assist with product knowledge, and support stock and merchandising activities.

This role requires retail experience, strong communication, and the ability to multitask in a fast-paced environment while upholding brand standards and loss prevention guidelines.