Luxury Retail Sales Support Specialist I

Coach; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house founded in New York, seeks a Sales Support Associate to enhance store performance through warm customer service, accurate POS operation, and stockroom upkeep. The role requires familiarity with fashion trends, cash handling, and fast-paced multitasking in a luxury retail setting.

You’ll contribute to visual merchandising and customer engagement, with opportunities to grow within a dynamic team.

Qualifications

• 1+ year of retail experience (cashier/stock, sales, etc.).
• Knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems, basic computer skills (including using iPad/laptop, Mobile POS, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for US)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trend knowledge

Customer service

Communication skills

Attention to detail

Multitasking

English proficiency

Cash handling

Tools

POS systems

iPad usage

Cash handling procedures

Job description

Coach, a global fashion house founded in New York, seeks a Sales Support Associate to enhance store performance through warm customer service, accurate POS operation, and stockroom upkeep. The role requires familiarity with fashion trends, cash handling, and fast-paced multitasking in a luxury retail setting.

You’ll contribute to visual merchandising and customer engagement, with opportunities to grow within a dynamic team.