Luxury Retail Sales Support Specialist

Tapestry, Inc.; Limerick Township (PA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York with a luxury retail focus. The Sales Support Associate assists customers, supports stock flow, and helps maintain an organized store environment to ensure a high‑quality shopping experience.

Role emphasizes strong English communication, flexibility in scheduling including nights and weekends, and adherence to loss prevention standards while delivering exceptional service.

Qualifications

• 1+ years of retail experience, preferably luxury, with strong customer service
• Knowledge of fashion trends and market competition
• Excellent communication and attention to detail

Responsibilities

• Greet clients warmly and provide personalized assistance
• Operate POS accurately and maintain cash wrap
• Receive, process, and organize shipments and transfers
• Maintain stockroom cleanliness and visual merchandising updates
• Respond to customer requests and collaborate with team as needed

Skills

Customer service

Cash handling

Retail sales

English proficiency

Stock organization

Education

High school diploma or equivalent

Tools

POS systems

iPad / Mobile POS

Job description

Coach is a global fashion house founded in New York with a luxury retail focus. The Sales Support Associate assists customers, supports stock flow, and helps maintain an organized store environment to ensure a high‑quality shopping experience.

Role emphasizes strong English communication, flexibility in scheduling including nights and weekends, and adherence to loss prevention standards while delivering exceptional service.