Luxury Retail Sales Support Associate

Tapestry (Coach/Kate Spade); Southaven (MS); On-site; USD 26,000 - 36,000; Full time

Job summary

Coach, a global fashion house, seeks a Sales Support Associate to enhance store success with friendly, efficient service and meticulous floor management. You will ensure seamless product flow from receipt to point of sale, and uphold brand standards through attentive customer care.

Responsibilities include welcoming clients, supporting stock and merchandising, and handling transactions with accuracy while maintaining a premium customer experience in a fast-paced luxury retail setting.

Qualifications

• Minimum 1 year in retail or luxury service.
• Strong English proficiency and professional communication.
• Knowledge of cash registers, POS systems, and basic computer skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs.
• Serve as a brand ambassador in-store and in the local market; support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and promote gift cards; collect customer data where permitted.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and update visual merchandising.

Skills

Customer service

Retail sales

Cash handling

Communication

Job description

Coach, a global fashion house, seeks a Sales Support Associate to enhance store success with friendly, efficient service and meticulous floor management. You will ensure seamless product flow from receipt to point of sale, and uphold brand standards through attentive customer care.

Responsibilities include welcoming clients, supporting stock and merchandising, and handling transactions with accuracy while maintaining a premium customer experience in a fast-paced luxury retail setting.