Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Concord (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Coach is seeking a Sales Support Associate to join our luxury store team in Concord, NC. The role focuses on greeting clients, providing personalized assistance, and maintaining a pristine sales floor to reflect the Coach brand.

Responsibilities include operating POS with accuracy, supporting stock movement, and driving customer engagement across in-store and social channels. A background in fashion retail and strong communication is preferred.

Qualifications

• 1+ year retail experience, preferably luxury.
• Knowledge of fashion trends and marketplace competition.
• Familiar with cash registers and basic computer skills (iPad/laptop, POS, internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately and maintain cash wrap organization; handle cash/media per policy.
• Suggest add-on products and promote gift cards; capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and update visual merchandising as needed.
• Support sales floor activities; respond to customer requests and collaborate with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Communication

Cash register systems

Fashion trends knowledge

Multitasking

Organizational skills

English proficiency

Tools

POS (Mobile POS)

iPad / laptop use

Job description

Coach is seeking a Sales Support Associate to join our luxury store team in Concord, NC. The role focuses on greeting clients, providing personalized assistance, and maintaining a pristine sales floor to reflect the Coach brand.

Responsibilities include operating POS with accuracy, supporting stock movement, and driving customer engagement across in-store and social channels. A background in fashion retail and strong communication is preferred.