Luxury Retail Associate — Brand Ambassador & Sales

Tapestry, Inc.; Concord (NC); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Concord, NC to welcome clients, provide personalized assistance, and ensure efficient store operations. You will support the cash wrap, stockroom, and visual merchandising while upholding brand standards in a fast-paced luxury environment.

The role requires 1+ year of retail experience, fashion awareness, and strong customer service skills. Flexible schedule including nights/weekends; ability to lift up to 25 lbs; team collaboration is essential.

Qualifications

• 1+ year of retail experience (cashier/stock/sales)
• Knowledge of fashion trends and competition
• Cash register systems and basic computer skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service
• Strong English language proficiency

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media according to policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion knowledge

Customer service

Communication

English proficiency

Tools

Cash register systems

iPad / Laptop / Mobile POS

Walkie talkie

Job description

Coach is seeking a Sales Support Associate in Concord, NC to welcome clients, provide personalized assistance, and ensure efficient store operations. You will support the cash wrap, stockroom, and visual merchandising while upholding brand standards in a fast-paced luxury environment.

The role requires 1+ year of retail experience, fashion awareness, and strong customer service skills. Flexible schedule including nights/weekends; ability to lift up to 25 lbs; team collaboration is essential.