Luxury Sales Support Associate (Temporary)

Tapestry (Coach/Kate Spade); Concord (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Coach is seeking a Sales Support Associate for our Concord, NC store. You will warmly welcome clients, assist with product selection, operate the POS, and help maintain a well-organized sales floor.

You will support stock management, process shipments, and partner with the team to deliver exceptional service while upholding brand standards. Flexibility to work nights, weekends, and peak periods is required.

Qualifications

• 1+ year retail experience, preferably luxury retail service.
• Knowledge of fashion trends and marketplace competition.
• Familiarity with cash register systems and basic computer use (iPad/laptop, Internet).
• Strong attention to detail and organizational skills.
• Excellent communication and customer service abilities.
• Fluency in English.
• Ability to work flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador in-store and in the local market; support social media engagement.
• Operate POS accurately; maintain cash wrap organization; handle cash/media per policy.
• Suggest add-on products; promote gift cards; capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies; maintain stockroom cleanliness.
• Manage stock levels; replenish sales floor; execute visual merchandising updates.
• Support sales floor activities; respond to customer requests; collaborate with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Retail sales

Communication

Tools

POS systems

iPad

Mobile POS

Walkie-talkie

Job description

Coach is seeking a Sales Support Associate for our Concord, NC store. You will warmly welcome clients, assist with product selection, operate the POS, and help maintain a well-organized sales floor.

You will support stock management, process shipments, and partner with the team to deliver exceptional service while upholding brand standards. Flexibility to work nights, weekends, and peak periods is required.