Luxury Retail Sales Support Specialist

Tapestry, Inc.; Charlotte (NC); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Charlotte, NC to deliver exceptional customer service at the cash wrap and on the sales floor. You will assist customers, maintain stockroom organization, and support visual merchandising while upholding brand standards.

Ideal candidates have 1+ years in luxury retail, strong English communication, and the ability to multitask in a fast-paced environment. Flexible scheduling with weekends and peak periods is required.

Qualifications

• 1+ years of retail experience (cashier/stock, etc.)
• Fashion trends knowledge and awareness of marketplace competition
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS and Internet); use of walkie talkie; read price/product release sheets
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Strong English language proficiency (for US market)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Communication skills

English proficiency

Fashion knowledge

Tools

POS system

Walkie talkie

Mobile POS

Cash wrap

Job description

Coach is seeking a Sales Support Associate in Charlotte, NC to deliver exceptional customer service at the cash wrap and on the sales floor. You will assist customers, maintain stockroom organization, and support visual merchandising while upholding brand standards.

Ideal candidates have 1+ years in luxury retail, strong English communication, and the ability to multitask in a fast-paced environment. Flexible scheduling with weekends and peak periods is required.