Luxury Retail Sales Support & POS Specialist

Tapestry (Coach/Kate Spade); Auburn (WA); On-site; USD 31,000 - 36,000; Full time

Job summary

Coach, a global fashion house, is seeking a Sales Support Associate to contribute to store success by delivering warm, personalized service at cash wrap and keeping the sales floor well-organized.

Responsibilities include greeting clients, operating POS, replenishing stock, and supporting merchandising while upholding brand standards and Loss Prevention guidelines. Flexible schedule required, including evenings and weekends.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trend knowledge

Cash register systems

Mobile POS

Visual merchandising

Attention to detail

Multitasking

Customer service

Tools

iPad/laptop usage

Job description

Coach, a global fashion house, is seeking a Sales Support Associate to contribute to store success by delivering warm, personalized service at cash wrap and keeping the sales floor well-organized.

Responsibilities include greeting clients, operating POS, replenishing stock, and supporting merchandising while upholding brand standards and Loss Prevention guidelines. Flexible schedule required, including evenings and weekends.