Luxury Retail Sales Support - Flexible Schedule & Growth

Tapestry, Inc.; Gilroy (CA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house, seeks a Sales Support Associate to ensure store success and guest satisfaction. You will warmly welcome clients, process transactions at the POS, stock and organize the sales floor, and help maintain visual merchandising standards in a busy luxury environment.

The role emphasizes accurate product flow from receipt to sale, friendly service, and efficient operations on a fast-paced floor with disciplined housekeeping and loss prevention adherence.

Qualifications

• 1+ year of retail experience, preferably luxury.
• Knowledge of fashion trends and competition in the marketplace.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; provide personalized assistance.
• Serve as a brand ambassador in-store and in the local market; support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and promote gift cards; collect customer information where permitted.
• Receive, process, and organize shipments; maintain stockroom cleanliness.
• Manage stock levels and replenish the sales floor; perform visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team.

Skills

Retail experience

Customer service

Fashion trends awareness

Attention to detail

Multitasking

English proficiency

Tools

POS systems

Cash handling

iPad / laptop use

Job description

Coach, a global fashion house, seeks a Sales Support Associate to ensure store success and guest satisfaction. You will warmly welcome clients, process transactions at the POS, stock and organize the sales floor, and help maintain visual merchandising standards in a busy luxury environment.

The role emphasizes accurate product flow from receipt to sale, friendly service, and efficient operations on a fast-paced floor with disciplined housekeeping and loss prevention adherence.