Luxury Retail Sales Support - Flexible Schedule & Growth

kate spade new york; Gilroy (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail experiences and a strong emphasis on brand values. This Sales Support Associate role focuses on delivering warm, professional service at the cash wrap while maintaining a well-organized sales floor and accurate product flow from receipt to sale.

The position requires retail experience, fashion trend awareness, and solid tech skills for POS and mobility tools. Flexibility for nights, weekends, and peak seasons is essential.

Qualifications

• 1+ of previous retail experience (cashier/stock), luxury retail preferred.
• Excellent communication and customer service skills.
• Strong attention to detail and multitasking ability.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately and maintain cash wrap organization; handle cash and media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments; report discrepancies and keep stockroom clean.
• Manage stock levels, replenish sales floor, and update visual merchandising.
• Support sales floor activities, respond to customer requests, and collaborate with team.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Communication

English proficiency

Job description

Coach is a global fashion house known for luxury retail experiences and a strong emphasis on brand values. This Sales Support Associate role focuses on delivering warm, professional service at the cash wrap while maintaining a well-organized sales floor and accurate product flow from receipt to sale.

The position requires retail experience, fashion trend awareness, and solid tech skills for POS and mobility tools. Flexibility for nights, weekends, and peak seasons is essential.