Luxury Retail Sales Support — Flexible Schedule

kate spade new york; Queenstown (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is actively seeking a Sales Support Associate to contribute to store success through warm customer interactions and efficient service at the cash wrap. You will help maintain a well-organized sales floor and ensure smooth product flow from receipt to sale.

The role emphasizes brand representation, attention to detail, and teamwork in a fast-paced luxury retail environment. Flexibility for evenings, weekends, and peak periods is required.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

POS systems

English proficiency

Job description

Coach is actively seeking a Sales Support Associate to contribute to store success through warm customer interactions and efficient service at the cash wrap. You will help maintain a well-organized sales floor and ensure smooth product flow from receipt to sale.

The role emphasizes brand representation, attention to detail, and teamwork in a fast-paced luxury retail environment. Flexibility for evenings, weekends, and peak periods is required.