Luxury Retail Sales Support — Flexible Schedule

Tapestry, Inc.; Town of Cherry Creek (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house founded in New York, is seeking a Sales Support Associate to contribute to store success through warm, efficient customer interactions and precise cash wrap operations.

You will support stock flow, assist with shipments, maintain a clean sales floor, and partner with the team to deliver a exceptional luxury service. Strong English, retail experience, and attention to detail are essential.

Qualifications

• 1+ year of retail experience, preferably in luxury retail service.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS).
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Communication

Attention to detail

English proficiency

Tools

POS systems

Cash register systems

Mobile POS

Walkie talkie

Job description

Coach, a global fashion house founded in New York, is seeking a Sales Support Associate to contribute to store success through warm, efficient customer interactions and precise cash wrap operations.

You will support stock flow, assist with shipments, maintain a clean sales floor, and partner with the team to deliver a exceptional luxury service. Strong English, retail experience, and attention to detail are essential.