Luxury Retail Sales Support — Flexible Schedule

Coach; Pooler (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Coach is a global fashion house founded in New York with a heritage of craftsmanship and inclusivity. The Sales Support Associate helps drive store success through warm customer service on the floor and at the cash wrap, ensuring accurate product flow from receipt to sale.

Ideal candidates have 1+ years in luxury retail, strong English, and the ability to multitask in a fast-paced environment while maintaining brand standards and stockroom organization.

Qualifications

• 1+ years of retail experience, preferably in luxury retail service.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where allowed.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels and replenishment; execute visual merchandising updates.
• Support sales floor activities and respond to customer requests; collaborate with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

English proficiency

Multitasking

Attention to detail

Tools

POS systems

iPad

Laptop

Job description

Coach is a global fashion house founded in New York with a heritage of craftsmanship and inclusivity. The Sales Support Associate helps drive store success through warm customer service on the floor and at the cash wrap, ensuring accurate product flow from receipt to sale.

Ideal candidates have 1+ years in luxury retail, strong English, and the ability to multitask in a fast-paced environment while maintaining brand standards and stockroom organization.