Luxury Retail Sales Support — Flexible Schedule

Tapestry (Coach/Kate Spade); Orland Park (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

Coach is seeking a Sales Support Associate to help drive store success through attentive customer service, accurate POS operations, and organized stock flow. The role emphasizes brand stewardship, in-store engagement, and compliance with store procedures.

The position requires 1+ year of retail experience, knowledge of fashion trends, and excellent English communication. Flexible schedule and a hands-on, customer-focused attitude are essential.

Qualifications

• 1+ years of retail experience, preferably luxury retail service.
• Knowledge of fashion trends and marketplace competition.
• Strong communication and customer service skills.

Responsibilities

• Welcome clients warmly and provide personalized assistance.
• Serve as a brand ambassador in the local market and support social media engagement.
• Operate POS accurately, manage cash wrap, and follow cash handling policies.
• Suggest add-on products, promote gift cards, and capture customer information where allowed.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Maintain stockroom cleanliness and manage stock levels; replenish floor.
• Support sales floor activities and respond to customer requests with confidence.
• Follow Loss Prevention guidelines and maintain housekeeping standards.

Skills

Retail experience

Cash handling

Customer service

POS systems

English proficiency

Tools

iPad / Laptop

Walkie talkie

Mobile POS

Job description

Coach is seeking a Sales Support Associate to help drive store success through attentive customer service, accurate POS operations, and organized stock flow. The role emphasizes brand stewardship, in-store engagement, and compliance with store procedures.

The position requires 1+ year of retail experience, knowledge of fashion trends, and excellent English communication. Flexible schedule and a hands-on, customer-focused attitude are essential.