Luxury Retail Sales Support - Flexible Schedule

Coach; Hanover (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Hanover, MD to uphold brand standards and deliver exceptional service at the cash wrap and on the sales floor. You will help ensure accurate transactions, maintain organized stock and stockroom areas, and assist with merchandising to support a premium shopping experience.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced luxury retail environment, with flexibility for evenings and weekends.

Qualifications

• 1+ year retail experience (cashier/stock)
• Knowledge of fashion trends and marketplace competition
• Experience with cash registers and basic computer skills
• Able to read price and product release sheets
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Able to work in a fast-paced environment

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Fashion trend knowledge

Tools

Cash register systems

iPad / laptop usage

Mobile POS

Job description

Coach is seeking a Sales Support Associate in Hanover, MD to uphold brand standards and deliver exceptional service at the cash wrap and on the sales floor. You will help ensure accurate transactions, maintain organized stock and stockroom areas, and assist with merchandising to support a premium shopping experience.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced luxury retail environment, with flexibility for evenings and weekends.