Luxury Retail Sales Support Specialist — Flexible Schedule

Tapestry, Inc.; Grand River (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to accompany clients at the sales floor, assist at the cash wrap, and ensure a well-organized stockroom. The role emphasizes brand representation, customer care, and efficient operations to support store success.

You'll handle POS transactions, restock and merchandise, and collaborate with teammates to deliver exceptional service in a luxury retail environment.

Qualifications

• 1+ year of retail experience, preferably luxury retail service.
• Strong communication and customer service skills.
• Familiar with POS systems, cash handling, and basic computer use.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and update visual merchandising.
• Support sales floor activities and cooperate with team or management as needed.
• Maintain housekeeping standards and follow Loss Prevention guidelines.

Skills

Customer service

Cash handling

POS system

English proficiency

Retail experience

Tools

Mobile POS

iPad

Job description

Coach is seeking a Sales Support Associate to accompany clients at the sales floor, assist at the cash wrap, and ensure a well-organized stockroom. The role emphasizes brand representation, customer care, and efficient operations to support store success.

You'll handle POS transactions, restock and merchandise, and collaborate with teammates to deliver exceptional service in a luxury retail environment.