Luxury Retail Sales Support Associate (Flexible Schedule)

Tapestry, Inc.; Overland Park (KS); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paternity leave

Maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach in Overland Park, KS is seeking a Sales Support Associate to help drive store success by delivering exceptional customer service on the sales floor and at the cash wrap. You will work to keep stock flowing from receipt to sale and support merchandising, while representing the Coach brand in a courteous, professional manner.

The role requires experience in luxury retail, strong English communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ years of retail experience in luxury or fast-paced environments.
• Knowledge of fashion trends and market competition.
• Familiar with cash registers, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
• Able to multitask with strong attention to detail.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Retail experience

Cash handling

Visual merchandising

English proficiency

Tools

Cash register systems

iPad / Mobile POS

Walkie talkie

Price release sheets

Job description

Coach in Overland Park, KS is seeking a Sales Support Associate to help drive store success by delivering exceptional customer service on the sales floor and at the cash wrap. You will work to keep stock flowing from receipt to sale and support merchandising, while representing the Coach brand in a courteous, professional manner.

The role requires experience in luxury retail, strong English communication skills, and the ability to multitask in a fast-paced environment.