Luxury Retail Sales & Support Associate

Tapestry (Coach/Kate Spade); Tannersville (Monroe County); On-site; USD 19,000 - 28,000; Full time

Job summary

Coach is a global fashion house known for its luxury retail experience. The Sales Support Associate role focuses on welcoming clients, assisting with purchases, and maintaining a well-organized store floor.

Responsibilities include operating the POS, suggesting add-ons, managing shipments, and supporting stock and merchandising updates in a fast-paced environment. A minimum of 1 year in retail is preferred.

Qualifications

• At least 1 year of retail experience, preferably luxury environment.
• Knowledge of fashion trends and market competition.
• Strong communication and customer service skills.
• Ability to multitask and work in a fast-paced setting.
• Strong English language proficiency.

Responsibilities

• Welcome clients warmly and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately, manage cash wrap, and follow policy.
• Suggest add-on products and promote gift cards while capturing customer data.
• Receive, process, and organize shipments; maintain stockroom cleanliness.
• Maintain stock levels and update visual merchandising on the floor.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and follow Loss Prevention guidelines.

Skills

Customer service

Communication

Attention to detail

Multitasking

English proficiency

Tools

Cash register systems

Basic computer skills

iPad / Laptop usage

Mobile POS

Price/product sheets

Job description

Coach is a global fashion house known for its luxury retail experience. The Sales Support Associate role focuses on welcoming clients, assisting with purchases, and maintaining a well-organized store floor.

Responsibilities include operating the POS, suggesting add-ons, managing shipments, and supporting stock and merchandising updates in a fast-paced environment. A minimum of 1 year in retail is preferred.