Luxury Retail Sales Supervisor — Elite Clienteling & Goals

Vince; New York (NY); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Healthcare options

401(k) match

Paid time off

Clothing allowance

Merchandise discounts

Gym reimbursement

Mental health support

Parental leave

Disability insurance

Pre-tax commuter benefits

Pet/home insurance discounts

Job summary

Vince is hiring a Sales Supervisor in New York who leads with selling and elevates every client interaction. You will set the tone for the store by demonstrating luxury service standards, deep product knowledge, and strong selling behaviors.

The role requires consistently outperforming sales goals, owning your client book, and building rapport to turn interactions into meaningful opportunities. You will mentor teammates and support operations to maintain the Vince luxury experience.

Qualifications

• 2+ years experience in retail sales, preferably luxury.
• Proven ability to meet or exceed sales goals.
• Strong communication and relationship-building skills.
• Comfortable with POS systems, CRM tools, and Microsoft Office.

Responsibilities

• Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations.
• Builds a deep understanding of fabrics, fits, construction, and design intent to inspire confident purchases.
• Cultivates and grows a robust client book through proactive outreach (SMS, email, follow-up, referrals).
• Speaks confidently about the Vince aesthetic and turns styling conversations into brand-focused interactions that drive sales.
• Converts walk-in traffic into loyal clients through elevated engagement and consultative selling.
• Models best-in-class selling and clienteling behaviors on the floor to elevate the team.
• Supports store operation including POS, merchandising, inventory, and visual standards.

Skills

Retail sales

Clienteling

Communication

Strong selling instincts

Tools

POS systems

CRM tools

Microsoft Office

Job description

Vince is hiring a Sales Supervisor in New York who leads with selling and elevates every client interaction. You will set the tone for the store by demonstrating luxury service standards, deep product knowledge, and strong selling behaviors.

The role requires consistently outperforming sales goals, owning your client book, and building rapport to turn interactions into meaningful opportunities. You will mentor teammates and support operations to maintain the Vince luxury experience.