Luxury Retail Sales Support - Client Care & Merchandising

Coach; Livermore (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for craftsmanship and style, with a commitment to inclusive luxury. The Sales Support Associate role centers on delivering warm, efficient service at the cash wrap and ensuring a well-organized sales floor to support product flow from receipt to sale.

Responsibilities include opening doors to brand experiences, operating POS accurately, maintaining stockroom organization, and collaborating with the team to meet store goals while upholding brand standards.

Qualifications

• Retail experience, preferably in luxury environment.
• Strong knowledge of fashion trends and market competition.
• Ability to use cash registers, basic computer skills and POS systems.
• Excellent attention to detail and organization.
• Able to multitask in a fast-paced setting.
• Strong English proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication skills

Fashion knowledge

Cash handling

Brand ambassador

Tools

Cash register systems

iPad / laptop usage

Mobile POS

POS system

Job description

Coach is a global fashion house known for craftsmanship and style, with a commitment to inclusive luxury. The Sales Support Associate role centers on delivering warm, efficient service at the cash wrap and ensuring a well-organized sales floor to support product flow from receipt to sale.

Responsibilities include opening doors to brand experiences, operating POS accurately, maintaining stockroom organization, and collaborating with the team to meet store goals while upholding brand standards.