Luxury Retail Sales & Merch Specialist

Tapestry (Coach/Kate Spade); Locust Grove (GA); On-site; USD 24,000 - 36,000; Full time

Job summary

Coach is seeking a Sales Support Associate to welcome clients, assist with purchases, and maintain a well-organized sales floor. The role focuses on friendly, efficient service and accurate handling of transactions.

Responsibilities include stock processing, shipment receipts, and merchandising updates while delivering exceptional customer experiences in a fast-paced store environment.

Qualifications

• 1+ year of retail experience, ideally in luxury retail
• Knowledge of cash registers, basic computer skills, POS and product release sheets
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent customer service skills and English proficiency

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

POS operation

Customer service

Job description

Coach is seeking a Sales Support Associate to welcome clients, assist with purchases, and maintain a well-organized sales floor. The role focuses on friendly, efficient service and accurate handling of transactions.

Responsibilities include stock processing, shipment receipts, and merchandising updates while delivering exceptional customer experiences in a fast-paced store environment.