Luxury Retail Sales Manager — Clienteling & Team Leadership

Brobston Group; Tysons (VA); On-site; USD 78,000 - 97,000; Full time

Benefits offered by this job

Employee discount

Medical insurance

Vision insurance

Dental insurance

401(k) retirement plan

Disability insurance

Job summary

Exemplar Luxury Group's Saks Fifth Avenue in Tysons, VA seeks a Sales Manager to own the in-store sales experience and lead a high-performing team. You will coach, onboard, and develop clienteling programs while partnering with store leadership and marketing to drive results.

Responsibilities include talent development, performance management, client relationship building, and executing events that maximize wallet share and customer loyalty in a luxury retail environment.

Qualifications

• Relevant experience and leadership of a sales/operational team in luxury retail.
• Proven track record in driving sales and developing client relationships.
• Proficiency with clienteling tools, social media selling, and Google Workspace.

Responsibilities

• Recruit and onboard new hires with urgency and quality.
• Train and develop top talent, set clear goals aligned with department objectives.
• Enforce policies and processes, provide ongoing feedback and coaching.
• Evaluate performance and drive accountability for direct reports.
• Develop direct reports to build their personal brand and client network.
• Lead product knowledge and client events training to boost results.
• Foster trust and collaboration, encourage feedback and continuous improvement.
• Oversee scheduling and prioritization to meet business needs.

Skills

Team leadership

Sales and operations

Clienteling tools

Social media selling

Google Workspace

Communication skills

Attention to detail

Flexible schedule

Education

4-year degree preferred

Tools

Clienteling tools

Google Workspace

Job description

Exemplar Luxury Group's Saks Fifth Avenue in Tysons, VA seeks a Sales Manager to own the in-store sales experience and lead a high-performing team. You will coach, onboard, and develop clienteling programs while partnering with store leadership and marketing to drive results.

Responsibilities include talent development, performance management, client relationship building, and executing events that maximize wallet share and customer loyalty in a luxury retail environment.