Luxury Retail Sales Manager: Clienteling & Team Growth

Neiman Marcus; Beverly Hills (CA); On-site; USD 86,000 - 120,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Exemplar Luxury Group, owner of Saks Fifth Avenue stores, is seeking a Sales Manager to own the sales experience and drive store goals. You will coach and develop a high-performing selling team, building client relationships and delivering exceptional service through proactive outreach.

The role requires a four-year degree, strong MS Office skills, and 3+ years of management experience in high-volume retail. Evening, weekend, and holiday availability is expected.

Qualifications

• 3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving results.
• Proficiency in using available technology, Word, Excel etc is required.
• Must be flexible in scheduling including evenings, weekends and holidays.

Responsibilities

• Establish deep relationships with clients and grow repeat business to achieve sales goals and event goals.
• Deliver memorable shopping experiences to all clients; plan client appointments to maximize results.
• Maximize every appointment with a client to address their fashion needs.
• Inform clients of in-store events to enhance their Saks experience and increase engagement.
• Diagnose client spend and identify opportunities to increase engagement and wallet share.
• Increase new client acquisition by using tools such as ccA+, social media, referrals and networking.
• Ad hoc responsibilities.
• Build personal brand as a fashion authority through proactive marketing and outreach.
• Strategically leverage social media to promote oneself as a fashion influencer and broaden connections beyond client base.
• Use multiple channels of technology to strengthen relationships and guide new client acquisition.
• Use a clienteling tool to stay connected with clients and make targeted recommendations.
• Using technology to provide 24/7 service.
• Staying informed on new merchandise deliveries to maximize selling potential.

Skills

Management experience

MS Office proficiency

Scheduling flexibility

Education

4 year degree

Job description

Exemplar Luxury Group, owner of Saks Fifth Avenue stores, is seeking a Sales Manager to own the sales experience and drive store goals. You will coach and develop a high-performing selling team, building client relationships and delivering exceptional service through proactive outreach.

The role requires a four-year degree, strong MS Office skills, and 3+ years of management experience in high-volume retail. Evening, weekend, and holiday availability is expected.