Luxury Retail Sales & Brand Ambassador

Tapestry (Coach/Kate Spade); Sunbury (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

Coach is seeking a Sales Support Associate to contribute to store success through friendly, efficient interactions at the cash wrap and a well-maintained sales floor.

Responsibilities include greeting clients, operating POS, processing shipments, replenishing stock, and upholding visual merchandising standards while delivering exceptional customer service in a luxury environment. Flexibility in scheduling is required.

Qualifications

• 1+ years of retail experience in luxury or high-end environments.
• Knowledge of fashion trends and market competition.
• Proficient with cash registers, iPad/laptop, POS, and basic computer skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Excellent communication

Attention to detail

Multitasking

English proficiency

Tools

POS system

iPad / laptop

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to contribute to store success through friendly, efficient interactions at the cash wrap and a well-maintained sales floor.

Responsibilities include greeting clients, operating POS, processing shipments, replenishing stock, and upholding visual merchandising standards while delivering exceptional customer service in a luxury environment. Flexibility in scheduling is required.