Upscale Luxury Retail Sales Associate & Brand Ambassador

Tapestry, Inc.; Aurora (OH); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to welcome clients, process transactions, and keep the sales floor organized with a focus on service excellence. You will assist with stock movement, help with merchandising, and support team goals in a fast-paced luxury environment.

The role requires 1+ year in retail, knowledge of fashion trends, and the ability to operate POS systems. A flexible schedule including evenings and weekends is expected.

Qualifications

• 1+ year of retail experience, preferably in luxury service.
• Knowledge of fashion trends and market competition.
• Experience with cash registers and basic computer use.
• Ability to read price and product release sheets, operate POS.
• Strong attention to detail, organizational skills, and multitasking.
• Excellent communication and customer service abilities.
• Fluent English; flexible schedule including nights and weekends.
• Able to lift up to 25 lbs regularly and move stock when needed.

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately, maintain cash wrap, and handle cash per policy.
• Promote add-on products and gift cards; collect customer information where permitted.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom.
• Manage stock levels, replenish floor, and implement visual merchandising updates.
• Assist sales floor activities and collaborate with team and management.
• Maintain housekeeping and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

Customer service

English proficiency

Attention to detail

Multitasking

Fashion knowledge

Tools

POS systems

Job description

Coach is seeking a Sales Support Associate to welcome clients, process transactions, and keep the sales floor organized with a focus on service excellence. You will assist with stock movement, help with merchandising, and support team goals in a fast-paced luxury environment.

The role requires 1+ year in retail, knowledge of fashion trends, and the ability to operate POS systems. A flexible schedule including evenings and weekends is expected.