Luxury Retail Brand Ambassador & Sales Support

Tapestry, Inc.; Indiana (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail experience and a strong commitment to customer service. The Sales Support Associate supports store operations from cash wrap to stockroom, ensuring accurate POS handling and a well-maintained floor.

This role emphasizes warm client engagement, efficient service, and brand alignment in a fast-paced setting. The position requires 1+ year of retail experience, strong English, ability to lift 25 lbs, and the flexibility to work nights,

Qualifications

• 1+ years of retail experience (cashier/stock/sales), preferably in luxury retail.
• Knowledge of fashion trends and marketplace competition.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet); ability to use walkie talkie and read price/product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.
• Ability to lift at least 25 lbs (up to 50 lbs occasionally).

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication skills

Cash handling

POS systems

Attention to detail

Multitasking

English proficiency

Tools

iPad

Mobile POS

Cash register systems

Job description

Coach is a global fashion house known for luxury retail experience and a strong commitment to customer service. The Sales Support Associate supports store operations from cash wrap to stockroom, ensuring accurate POS handling and a well-maintained floor.

This role emphasizes warm client engagement, efficient service, and brand alignment in a fast-paced setting. The position requires 1+ year of retail experience, strong English, ability to lift 25 lbs, and the flexibility to work nights,