Luxury Retail Sales Associate — Personalized Styling & Goals

kate spade new york; McAllen (TX); On-site; USD 42,981,000 - 55,159,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail excellence and a commitment to inclusivity. The Sales Associate acts as the front-line ambassador, delivering elevated shopping experiences and helping meet store sales goals across omnichannel channels.

The role blends luxury service with product expertise, personal styling, and relationship building to drive brand loyalty. Candidates should have 1+ years in luxury retail, strong English skills, and a pro‑customer mindset.

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Experience with POS operation, basic computer proficiency, iPad and mobile POS usage
• Strong English proficiency
• Luxury retail background and social media savvy (live-stream shopping) preferred
• Ability to work in a fast-paced environment

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through personalized styling and product expertise.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor; manage multiple customers and adapt selling techniques.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, move products.

Skills

Luxury retail experience

Clienteling & relationship building

English proficiency

Sales targets & KPIs

Social media & live-stream shopping

POS operation

Omnichannel selling

Mobility: stand/walk for shifts

Tools

POS system

Mobile POS

iPad/laptop literacy

Job description

Coach is a global fashion house known for luxury retail excellence and a commitment to inclusivity. The Sales Associate acts as the front-line ambassador, delivering elevated shopping experiences and helping meet store sales goals across omnichannel channels.

The role blends luxury service with product expertise, personal styling, and relationship building to drive brand loyalty. Candidates should have 1+ years in luxury retail, strong English skills, and a pro‑customer mindset.