Luxury Retail Sales Associate II — Clienteling & Styling

Tapestry (Coach/Kate Spade); Troy (MI); On-site; USD 28,000 - 52,000; Full time

Job summary

Coach is seeking a Sales Associate to deliver a luxury retail experience and meet personal and store sales goals. You will support daily store operations while engaging customers with personalized styling and product expertise.

In this role, you will use mobile POS and clienteling tools to drive sales, build relationships, and contribute to brand loyalty. Flexibility for evenings and weekends is required.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation, basic computer proficiency (iPad/laptop).
• Strong English proficiency.
• Ability to read price/release sheets.
• Luxury retail background and social media savvy a plus.

Responsibilities

• Represent Coach as a brand ambassador and adhere to standards.
• Build lasting client relationships through styling and product knowledge.
• Drive sales through cross-selling and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop personal sales plans and meet KPIs.
• Source new customers and follow up to close sales.
• Maintain a high-energy store floor and assist with daily tasks.

Skills

Sales Experience

Luxury Retail

Customer Service

POS Operation

English Proficiency

Tools

POS System

Job description

Coach is seeking a Sales Associate to deliver a luxury retail experience and meet personal and store sales goals. You will support daily store operations while engaging customers with personalized styling and product expertise.

In this role, you will use mobile POS and clienteling tools to drive sales, build relationships, and contribute to brand loyalty. Flexibility for evenings and weekends is required.