Luxury Retail Sales Associate — Flexible Schedule

Coach; Williamsburg (VA); On-site; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid parental leave

Commuter benefits

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Support Associate at our Williamsburg, VA store. You will warmly greet clients, assist with purchases, manage the POS, and help maintain a well-organized sales floor.

Ideal candidates have 1+ year in luxury retail, strong English communication, and the ability to multitask in a fast-paced setting while delivering exceptional service. Flexible schedule required, including weekends and holidays.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Attention to detail

Multitasking

Cash handling

Retail experience

Tools

POS systems

Mobile POS

iPad

Job description

Coach is a global fashion house seeking a Sales Support Associate at our Williamsburg, VA store. You will warmly greet clients, assist with purchases, manage the POS, and help maintain a well-organized sales floor.

Ideal candidates have 1+ year in luxury retail, strong English communication, and the ability to multitask in a fast-paced setting while delivering exceptional service. Flexible schedule required, including weekends and holidays.