Luxury Retail Sales Associate — Flexible Schedule

Coach; Glendale (AZ); On-site; USD 28,000 - 40,000; Full time

Job summary

Coach is a global fashion house known for luxury retail experiences and omnichannel selling. The Sales Associate will deliver personalized service, drive sales, and support daily store operations with a focus on building lasting client relationships and brand loyalty.

This role blends luxury service with data-driven selling, including clienteling and social platforms. Flexibility to work nights and weekends is expected to meet business needs.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation, basic computer proficiency (iPad/laptop), walkie-talkie use.
• Strong English proficiency.
• Luxury retail background, social media savvy, and live-stream/video demo experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through styling and product expertise.
• Drive sales through cross-selling and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop personal sales plans and meet KPIs; source new customers and follow up to close sales.
• Maintain high energy on the sales floor and adapt selling techniques to business needs.
• Complete daily operations: cash wrap, inventory, replenishment, and visual merchandising.
• Keep sales floor and stockroom organized and follow POS and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments and stock shelves.
• Assist teammates and foster a collaborative environment.
• Participate in brand initiatives and training programs.
• Welcoming feedback and maintaining a calm, professional demeanor.

Skills

Luxury retail experience

Clienteling

English proficiency

Social media savvy

Tools

POS operation

Mobile POS

iPad usage

Job description

Coach is a global fashion house known for luxury retail experiences and omnichannel selling. The Sales Associate will deliver personalized service, drive sales, and support daily store operations with a focus on building lasting client relationships and brand loyalty.

This role blends luxury service with data-driven selling, including clienteling and social platforms. Flexibility to work nights and weekends is expected to meet business needs.