Luxury Sales Associate: Personal Styling & Client Experience

Tapestry, Inc.; Oakbrook Terrace (IL); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to deliver an elevated shopping experience, meet personal and store goals, and support daily store operations. This role blends luxury retail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue.

Represent Coach, build client relationships, drive sales through cross-selling, utilize POS and clienteling tools, and participate in brand initiatives and training programs. This is a frontline role requiring flexible schedule.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.

Skills

Luxury retail

Sales experience

POS operation

English proficiency

Live-stream shopping

Clienteling data

Team collaboration

Job description

Coach is seeking a Sales Associate to deliver an elevated shopping experience, meet personal and store goals, and support daily store operations. This role blends luxury retail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue.

Represent Coach, build client relationships, drive sales through cross-selling, utilize POS and clienteling tools, and participate in brand initiatives and training programs. This is a frontline role requiring flexible schedule.