Luxury Retail Operations Leader

Burberry; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Burberry store leadership opportunity in the United States requires guiding a luxury retailer to consistently deliver exceptional customer experience. You will lead the store team, drive brand standards, and coach for high performance on the shop floor.

Beyond daily operations, you will own the employee experience, recruit and develop talent, and ensure compliance with Burberry standards. A strong affinity for fashion and a luxury service mindset is essential.

Qualifications

• Retail management experience required.
• Strong leadership and team development skills.
• Deep customer service focus in luxury retail.

Responsibilities

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
• Be on the shop floor
• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
• Monitor, coach and provide feedback to the store team to deliver excellent customer experience
• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
• Drive the use of digital assets to enhance the customer experience
• Retain and develop talent
• Lead, inspire and manage a high performing, positive store team
• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
• Establish a learning culture and maintain a strong connection of the store team to the Brand
• Advocate product
• Have excellent product knowledge and drive the same standard across the store team
• Maintain a strong understanding of product sales performance and optimise sales of the available inventory
• Nurture customer relationships
• Establish and embed customer focused behaviours across the store team
• Build and cultivate long term customer relationships and lead the team to do the same
• Drive store performance and productivity
• Build and maintain familiarity with the local external environment; customers, competitors and talent
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
• Drive operational excellence across all areas of the store
• Ensure compliance with all corporate standards, policies and initiatives
• Health and Safety
• Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed

Skills

Retail Management

Team Leadership

Customer Experience

Brand Ambassador

Tools

POS systems

Job description

Burberry store leadership opportunity in the United States requires guiding a luxury retailer to consistently deliver exceptional customer experience. You will lead the store team, drive brand standards, and coach for high performance on the shop floor.

Beyond daily operations, you will own the employee experience, recruit and develop talent, and ensure compliance with Burberry standards. A strong affinity for fashion and a luxury service mindset is essential.