Luxury Store Operations Lead

BoF Careers; McLean (VA); On-site; USD 36,000 - 39,000; Full time

Job summary

Burberry is seeking a Store Manager in McLean, VA to lead a luxury retail team, elevate the customer journey, and uphold the brand's standards. You will be on the shop floor, coach staff, and drive sales performance while maintaining Visual Merchandising quality and luxury service at all times.

The ideal candidate will have strong leadership, a passion for fashion, and a track record in luxury retail management, aligning with Burberry's values and local market expectations.

Qualifications

• Experience in luxury brand or luxury service environment.
• Retail management experience appropriate to the role.
• Flexible to work as required to meet store needs.

Responsibilities

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team.
• Be on the shop floor and lead on the floor as a brand ambassador.
• Monitor, coach and provide feedback to the store team to deliver excellent customer experience.
• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store.
• Drive the use of digital assets to enhance the customer experience.
• Retain and develop talent; lead a high performing, positive store team.
• Continually elevate the capability of the store team through recruitment, staff development, mobility and succession planning.
• Establish a learning culture and maintain a strong connection of the store team to the Brand.

Skills

Service Focused

Leading to Inspire

Commercially Aware

Developing Talent

Driving Excellence

Local language

English

Luxury fashion

Digital awareness

Retail legislation awareness

Job description

Burberry is seeking a Store Manager in McLean, VA to lead a luxury retail team, elevate the customer journey, and uphold the brand's standards. You will be on the shop floor, coach staff, and drive sales performance while maintaining Visual Merchandising quality and luxury service at all times.

The ideal candidate will have strong leadership, a passion for fashion, and a track record in luxury retail management, aligning with Burberry's values and local market expectations.