Store Operations Leader — Luxury Retail

Burberry; Dawsonville (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Burberry in Dawsonville, GA is seeking an Operations Supervisor to lead store teams on the shop floor, model Burberry standards, and own daily brand performance.

You will drive employee engagement, customer satisfaction, and revenue through excellence in visual merchandising, digital asset usage, and store operations. The role requires luxury retail experience and a proactive leadership style.

Qualifications

• Experience in a luxury brand or in a luxury service and selling environment.
• Retail Management experience appropriate to the role, to be assessed based on previous roles.
• Flexibility to work as required to meet store needs.
• Awareness of local employment and retail legislation.

Responsibilities

• Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
• Be on the shop floor
• Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours
• Monitor, coach and provide feedback to the store team to deliver excellent customer experience
• Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
• Drive the use of digital assets to enhance the customer experience
• Retain and develop talent
• Lead, inspire and manage a high performing, positive store team
• Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
• Establish a learning culture and maintain a strong connection of the store team to the Brand
• Advocate product
• Have excellent product knowledge and drive the same standard across the store team
• Maintain a strong understanding of product sales performance and optimise sales of the available inventory
• Nurture customer relationships
• Establish and embed customer focused behaviours across the store team
• Build and cultivate long term customer relationships and lead the team to do the same
• Drive store performance and productivity
• Build and maintain familiarity with the local external environment; customers, competitors and talent
• Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
• Drive operational excellence across all areas of the store
• Ensure compliance with all corporate standards, policies and initiatives
• Health and Safety
• Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed

Skills

Service Focused

Leading to Inspire

Commercially Aware

Developing Talent

Driving Excellence

Job description

Burberry in Dawsonville, GA is seeking an Operations Supervisor to lead store teams on the shop floor, model Burberry standards, and own daily brand performance.

You will drive employee engagement, customer satisfaction, and revenue through excellence in visual merchandising, digital asset usage, and store operations. The role requires luxury retail experience and a proactive leadership style.