Luxury Retail Lead – Client Experience & Sales

Samsonite International S.A.; Costa Mesa (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

Employee Assistance Program (EAP)

Medical and dental insurance with some

vision insurance

Company 401(k) with company match

Commuter benefits

Job summary

TUMI in Costa Mesa, CA is seeking an Associate Manager to deliver exceptional client experiences, drive sales, and uphold the brand's luxury standards. You will lead a retail team, mentor associates, and execute strategic initiatives to boost conversion, client data capture, and overall performance while collaborating across departments.

You will lead a retail team focused on service, product knowledge, and relationship-building, with growth opportunities in a dynamic luxury environment.

Qualifications

• Experience in luxury retail with strong sales performance.
• Proven ability to lead, train, and coach store staff.
• Strong client service mindset and relationship-building.
• Flexible availability including nights, weekends, holidays.

Responsibilities

• Meet and exceed personal and store sales goals and KPI targets.
• Lead, train, and develop store associates to improve performance.
• Coach and provide feedback to team using a 360-degree approach.
• Maintain visual merchandising standards and client experience.
• Ensure payroll timekeeping accuracy and adherence to policies.

Skills

Luxury retail

Sales leadership

Client relations

Time management

Team coaching

Job description

TUMI in Costa Mesa, CA is seeking an Associate Manager to deliver exceptional client experiences, drive sales, and uphold the brand's luxury standards. You will lead a retail team, mentor associates, and execute strategic initiatives to boost conversion, client data capture, and overall performance while collaborating across departments.

You will lead a retail team focused on service, product knowledge, and relationship-building, with growth opportunities in a dynamic luxury environment.