Luxury Retail Keyholder — Lead Team & Elevate Service

SMCP NORTH AMERICA (US, CANADA); Atlanta (GA); Sur place; USD 21 000 - 34 000; Plein temps

Avantages offerts par ce poste

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Health, dental, life and disability

Résumé du poste

SMCP’s Maje boutique in Lenox Square Mall seeks a FT Keyholder to lead and motivate the team, ensure exceptional customer service, and uphold luxury brand standards. You’ll drive sales, provide styling advice, and maintain the store’s presentation while building lasting client relationships.

You’ll join a fast-paced luxury environment, supporting store leadership with daily operations, cash handling, and KPI tracking, and you’ll adapt to a dynamic retail calendar with weekend and holiday shifts.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable demeanor.
• Adaptable and open to pursuing a career in retail management.
• Flexible availability, including evenings, weekends, and holidays.

Responsabilités

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Oversee stock replenishment to maintain store standards and visual presentation.
• Support new hires and encourage team development.

Connaissances

Retail experience

Customer service

Leadership

Fashion trend knowledge

Communication skills

Flexibility

Description du poste

SMCP’s Maje boutique in Lenox Square Mall seeks a FT Keyholder to lead and motivate the team, ensure exceptional customer service, and uphold luxury brand standards. You’ll drive sales, provide styling advice, and maintain the store’s presentation while building lasting client relationships.

You’ll join a fast-paced luxury environment, supporting store leadership with daily operations, cash handling, and KPI tracking, and you’ll adapt to a dynamic retail calendar with weekend and holiday shifts.