Luxury Retail Keyholder — Lead & Elevate In-Store Experience

SMCP NORTH AMERICA (US, CANADA); New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

50% discount

Seasonal wardrobe

Cell phone contribution

Health & dental

Life insurance

401(k)

Paid time off

Parental leave

Pet benefits

EAP

Job summary

SMCP North America (US, Canada) is seeking a Keyholder for our NYC store to support leadership, open/close procedures, and deliver a premium client experience.

The role requires 1+ year in retail or customer service with supervisory experience and a passion for fashion in a luxury setting. You will drive sales, manage a client book, and mentor team members while upholding brand standards and exceptional service.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.

Skills

Retail experience

Leadership

Customer service

Luxury retail

Flexible schedule

Job description

SMCP North America (US, Canada) is seeking a Keyholder for our NYC store to support leadership, open/close procedures, and deliver a premium client experience.

The role requires 1+ year in retail or customer service with supervisory experience and a passion for fashion in a luxury setting. You will drive sales, manage a client book, and mentor team members while upholding brand standards and exceptional service.