Luxury Retail Keyholder — Lead Team + 50% Discount

Smc; Florida; Presencial; USD 21.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Voluntary health plan

401(k)

Paid time off

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

MAVEN Family Planning

Retail Stylist Program

Mentorship and development

Descripción de la vacante

SMCP North America is seeking a Keyholder to support store leadership and ensure an exceptional customer experience daily. You will assist with opening/closing, cash handling, and KPI tracking while leading by example and driving sales through brand values.

The role emphasizes building client relationships, delivering personalized styling guidance, and maintaining high store standards in a luxury retail environment across the US and Canada.

Formación

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.

Responsabilidades

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.

Conocimientos

Customer service

Leadership

Retail management

Communication

Descripción del empleo

SMCP North America is seeking a Keyholder to support store leadership and ensure an exceptional customer experience daily. You will assist with opening/closing, cash handling, and KPI tracking while leading by example and driving sales through brand values.

The role emphasizes building client relationships, delivering personalized styling guidance, and maintaining high store standards in a luxury retail environment across the US and Canada.