Luxury Retail Keyholder: Lead & Elevate Customer Experience

SMCP NORTH AMERICA (US, CANADA); Florida; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive base hourly pay

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Voluntary health plan

401(k)

Paid time off

Holiday pay

Paid parental leave

Pet benefits

EAP

MAVEN Family Planning

Retail Stylist Program

Job summary

SMCP North America (US, Canada) is seeking a Keyholder to support store leadership and ensure an exceptional customer experience. You will lead by example in opening/closing procedures, cash handling, and KPI tracking, while delivering personalized fashion guidance.

Ideal candidates bring 1+ year in retail or customer service with supervisory experience, a passion for luxury fashion, and strong communication skills. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.
• Social media presence is a plus but not required.
• Flexible availability, including evenings, weekends, and holidays, is required.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Skills

Customer service

Leadership

Communication

Fashion knowledge

Job description

SMCP North America (US, Canada) is seeking a Keyholder to support store leadership and ensure an exceptional customer experience. You will lead by example in opening/closing procedures, cash handling, and KPI tracking, while delivering personalized fashion guidance.

Ideal candidates bring 1+ year in retail or customer service with supervisory experience, a passion for luxury fashion, and strong communication skills. Flexibility for evenings, weekends, and holidays is required.