Luxury Retail Keyholder: Lead & Inspire Sales

MCM WORLDWIDE; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

MCM WORLDWIDE in New York seeks a driven Keyholder to join its luxury retail team. You will deliver the highest level of customer service, share product knowledge, and build lasting relationships that drive repeat business.

The role supports store management, assists in daily operations, and motivates sales staff to exceed goals. Two years of luxury retail, a polished presence, and exemplary interpersonal skills are essential.

Qualifications

• Minimum 2 years luxury retail experience in a similar role.
• Strong customer service and sales skills.
• Ability to work independently and under pressure.

Responsibilities

• Support store manager with daily operations and coordination.
• Open/close duties, merchandise checks, deposits as needed.
• Supervise transactions for quick, accurate processing with cash controls.
• Promote and sell products to ensure customer satisfaction.

Skills

Luxury retail experience

Interpersonal skills

Communication

Negotiation

Independent work

Work under pressure

Team collaboration

Customer service excellence

Tools

POS systems

MS Office

Job description

MCM WORLDWIDE in New York seeks a driven Keyholder to join its luxury retail team. You will deliver the highest level of customer service, share product knowledge, and build lasting relationships that drive repeat business.

The role supports store management, assists in daily operations, and motivates sales staff to exceed goals. Two years of luxury retail, a polished presence, and exemplary interpersonal skills are essential.