Luxury Retail Keyholder - Commission + 50% Discount (NYC)

SMCP; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Shopping discount

Seasonal wardrobe

Phone allowance

Health plan

401(k)

Paid time off

Parental leave

Pet benefits

EAP

Maven program

Retail stylist program

Job summary

SMCP in New York City seeks a Full-time Keyholder to support store leadership and deliver an exceptional customer experience daily. You will leverage your fashion passion, guide clients, and assist with opening/closing, cash reconciliation, and goal distribution.

You will build relationships, provide styling advice, and ensure operations run smoothly while fostering an inclusive, chic shopping environment in the Meatpacking District.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.

Skills

Retail experience

Supervisory experience

Customer service

Luxury fashion knowledge

Job description

SMCP in New York City seeks a Full-time Keyholder to support store leadership and deliver an exceptional customer experience daily. You will leverage your fashion passion, guide clients, and assist with opening/closing, cash reconciliation, and goal distribution.

You will build relationships, provide styling advice, and ensure operations run smoothly while fostering an inclusive, chic shopping environment in the Meatpacking District.