Luxury Retail Keyholder — Lead Store & 50% Discount

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; Miami (FL); On-site; USD 21,000 - 58,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Voluntary health plan

401(k)

Paid time off including holidays

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

MAVEN Family Planning

Retail Stylist Program

Job summary

As a Keyholder at SMCP in Miami, you’ll support the store leadership team to ensure smooth operations and deliver an exceptional customer experience daily. You’ll use your passion for fashion and customer service skills to create memorable moments for clients, lead by example, and assist with opening/closing procedures.

You’ll also help build lasting client relationships, provide styling advice, and deliver personalized service in an inclusive environment, guiding clients to perfect outfits and

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.
• Social media presence is a plus but not required.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Skills

Retail experience

Supervisory experience

Luxury retail

Fashion trend knowledge

Communication skills

Adaptable

Social media presence a Plus

Flexible availability

Job description

As a Keyholder at SMCP in Miami, you’ll support the store leadership team to ensure smooth operations and deliver an exceptional customer experience daily. You’ll use your passion for fashion and customer service skills to create memorable moments for clients, lead by example, and assist with opening/closing procedures.

You’ll also help build lasting client relationships, provide styling advice, and deliver personalized service in an inclusive environment, guiding clients to perfect outfits and