Luxury Retail Keyholder — Lead Team & Client Experience

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; Scottsdale (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive base hourly pay

Individual commission

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Health plan

401(k)

Paid time off including holidays

Paid parental leave

Pet benefits

Job summary

SMCP, home to Sandro and Maje, seeks a Keyholder in Scottsdale to lead store operations and deliver an exceptional luxury retail experience. You’ll support leadership, manage opening/closing, and help drive sales through expert styling and personalized service.

With 1+ year in retail and a passion for fashion, you’ll mentor staff, nurture client relationships, and ensure visual standards while representing the SMCP brands with Parisian chic and sustainable luxury.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service and working in luxury retail.
• Knowledgeable and passionate about fashion trends.
• Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
• Adaptable and open to pursuing a career in retail management.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Skills

Retail experience

Supervisory experience

Luxury fashion

Communication skills

Fashion trends

Flexible schedule

Social media presence

Job description

SMCP, home to Sandro and Maje, seeks a Keyholder in Scottsdale to lead store operations and deliver an exceptional luxury retail experience. You’ll support leadership, manage opening/closing, and help drive sales through expert styling and personalized service.

With 1+ year in retail and a passion for fashion, you’ll mentor staff, nurture client relationships, and ensure visual standards while representing the SMCP brands with Parisian chic and sustainable luxury.