Luxury Retail Keyholder — Lead & Style Guide

SMCP NORTH AMERICA (US, CANADA); Beverly Hills (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Health plan

401(k)

Job summary

SMCP North America – Beverly Hills is seeking a Keyholder to support the store leadership team in delivering an exceptional customer experience. You will lead by example with opening/closing procedures, cash handling, and driving sales while building lasting client relationships.

The role emphasizes leadership, supervision, and providing personalized fashion guidance in a luxury retail environment. Strong communication, flexibility, and a passion for fashion are essential.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Enthusiastic about providing exceptional customer service in luxury retail.
• Knowledgeable about fashion trends.
• Excellent communication skills with a friendly, persuasive demeanor.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Lead and supervise store operations in the absence of the Store Manager.
• Assist with opening/closing, cash handling, and KPI tracking.
• Provide exceptional customer service with product knowledge and recommendations.
• Build and maintain a client book to foster loyalty.
• Help drive sales targets through brand-aligned service.

Skills

Customer service

Retail experience

Leadership

Flexible availability

Job description

SMCP North America – Beverly Hills is seeking a Keyholder to support the store leadership team in delivering an exceptional customer experience. You will lead by example with opening/closing procedures, cash handling, and driving sales while building lasting client relationships.

The role emphasizes leadership, supervision, and providing personalized fashion guidance in a luxury retail environment. Strong communication, flexibility, and a passion for fashion are essential.